Delivery Information
UK Delivery - Delivery costs £7 per order and is for a ‘Special Delivery’ service.
International Delivery - Delivery costs £7 per order, and the parcel will be sent ‘International Signed For’.
I make all jewellery to order, so your piece will be sent within 2 - 3 weeks from the time of ordering. I will email a confirmation of postage on the day it is sent and your parcel will require a signature on receipt, which is usually the next working day.
All payments must be received and authorised before shipment.

Ordering Online
Using the online payment method is safe and secure.
I use a trusted paypal system which does not compromise credit card information so you can feel 100% confident.

Ring Size

When ordering rings, it is the customers responsibility to ensure that they have ordered the correct size. A ring ordered in the incorrect size can be re-sized, but this will be subject to a charge. If you are unable to measure your ring size at your local jewellers, then I can arrange for a ring sizer to be posted to you for a small deposit which is refunded on return.

Return / Refund Policy
All my jewellery is hand made specially to your requirements, so I am unable to offer refunds for pieces commissioned, unless the item is faulty. Please contact me within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. I will then arrange the exchange.

If you should receive a faulty or damaged item, please notify me within seven days.

Please email info@torzcartwright.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. I will then advise on how to proceed with the return.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.